Terms & Conditions

NYRO Supplies is a trading name. It is not a limited company and is not VAT registered. The address above is our correspondence address; it isn't a shop, warehouse or returns address.

These terms apply to consumers buying through nyrosupplies.com in the UK. Nothing in them affects your statutory rights.

• Physical bundles — pre-owned, graded branded clothing and reseller stock. Each listing shows its grade (Grade A, Grade B or Mixed), piece count and condition notes. Pre-owned garments can show wear in line with their grade.
• Representative imagery — unless a listing says the photos show the exact items, images are representative. Exact garments, brands, colours, styles and sizes vary with stock. Brands shown are examples only and aren't guaranteed unless the listing says so.
• Rep Resources — digital education and supplier resources (the NYRO Reselling Course and Vendor Directory), supplied through your NYRO account. They are separate from, and not connected to, our physical stock.

We don't promise any resale price, profit, sales or sell-through speed. Any calculator or example on our site is illustrative only.

You need a NYRO account to check out. Keep your sign-in details secure and tell us if you think someone else has used your account. Digital resources are tied to the account used to buy them.

When you pay, you place an order with an obligation to pay. A contract is formed when your payment is confirmed and we send your order confirmation email. If something can't be supplied (for example, a bundle sold out at the same moment), we'll tell you and refund you in full.

All prices are in pounds sterling (GBP). The total price, including any delivery charge, is shown before you pay. Payments are processed securely by Stripe. We don't add hidden fees.

If we make an obvious pricing error, we'll contact you before your order is dispatched and you can choose to cancel for a full refund.

UK delivery only. NYRO aims to dispatch physical orders within 1–3 working days after payment; this is an aim, not a guarantee. See our Delivery policy.

For physical goods you have 14 days to cancel after delivery. For a change-of-mind return you pay the direct cost of returning the goods. Full details, refund timing and the model cancellation form are in our Returns, Cancellations & Refunds policy.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described, and digital content must be of satisfactory quality, fit for purpose and as described. If they aren't, you have legal remedies including repair, replacement, a price reduction or a refund. Being pre-owned or graded doesn't remove these rights. Nothing in these terms limits them.

• Immediate access. Access is granted to your NYRO account as soon as payment is confirmed. Before paying, you're asked to tick a separate box to expressly request immediate access and acknowledge that once access begins you lose your 14-day right to cancel. We confirm this in your purchase email.
• Statutory rights stay. Losing the 14-day cancellation right doesn't affect your rights if the content is faulty, not as described or otherwise doesn't meet the legal standards. Contact us and we'll put it right.
• Discretionary refunds. We may also offer a refund at our discretion in other situations. Any such refund doesn't, by itself, remove your access.
• Licence. You get a personal, non-transferable licence to use the content for your own business learning. You must not copy, share, resell, publish or redistribute the content, files, links or account access to anyone else.
• Access controls. We may pause access to a resource where we reasonably suspect sharing, resale or other misuse. If we do, contact us and we'll review it.
• No guaranteed outcomes. The content is educational. We don't guarantee earnings, profits or results, and supplier details may change over time.

If you're unhappy with anything, email support@nyrosupplies.com or use our Contact page with your order number. We'll acknowledge your complaint and aim to resolve it directly with you. NYRO Supplies doesn't currently use an alternative dispute resolution (ADR) provider; if we can't resolve your complaint, we'll tell you in writing.

• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that isn't foreseeable, or for business losses where you buy as a business. Nothing here limits liability that can't legally be limited.
• We're not responsible for delays caused by events outside our reasonable control; we'll tell you and minimise the effect.
• We may update these terms. The terms in force when you placed your order apply to that order.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.