Returns, Cancellations & Refunds

For any cancellation, return or problem with an order, email support@nyrosupplies.com or choose "Cancel / return an order" on our Contact page. Please include your order number.

We'll reply by email with what happens next, including a return method if goods need to come back. We don't publish a returns address, so please don't post items to us until we've sent you instructions.

If you're a consumer buying online, you have the right to cancel within 14 days without giving a reason.

• The 14 days start the day after you, or someone you name (other than the carrier), receive the goods. If an order arrives in several parcels, they start the day after the last parcel arrives.
• To cancel, tell us clearly before the period ends — by email or through the Contact page. You can use the model cancellation form below, but you don't have to; any clear statement is fine.
• Send the goods back, using the return method we give you, within 14 days of telling us you're cancelling.
• For a change-of-mind return you pay the direct cost of returning the goods.

• We refund the price you paid and the original standard delivery charge.
• We refund within 14 days of receiving the goods back, or of you giving us evidence that you sent them back, whichever is earlier.
• Refunds go back to your original payment method, at no extra charge. How long the money takes to appear depends on your bank or card provider.
• We may reduce the refund if the goods have been handled more than is necessary to check their nature, characteristics and functioning (in the way you could in a shop).

Your statutory rights are not affected. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Our bundles are pre-owned, graded stock: the grade, piece count and condition notes on each listing form part of the description, and quality is judged with that in mind — but being pre-owned or graded never removes your rights.

• If goods are faulty or not as described, you're normally entitled to reject them for a full refund within 30 days of delivery.
• After that, or if you prefer, you can ask for a repair or replacement; if that isn't possible or doesn't fix the problem, you may be entitled to a price reduction or a refund.
• Where goods are faulty or not as described, we cover the reasonable cost of returning them.
• If an order arrives damaged or short of the stated piece count, contact us with your order number and photos.

Rep Resources (the NYRO Reselling Course and Vendor Directory) are supplied immediately. Before paying, you expressly request immediate access and acknowledge that once access begins you lose your 14-day right to cancel. See the digital content terms.

Your statutory rights still apply if digital content is faulty, not as described or otherwise doesn't meet the legal standards. Contact us and we'll put it right.

You can copy this form into an email or letter. Using it is optional.